Refund Policy

Refund & Return Policy

Last updated: september 15, 2026

At BuySqure, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different item, please contact us so we can review the issue and provide an appropriate solution.

Returns

We accept return requests within 30 days of delivery for eligible products.

To request a return, please contact us first at rmdmamunur@buysqure.com. Do not send an item back without receiving return instructions from BuySqure.

To be eligible for a return, the item should generally be:

  • Unused and in its original condition

  • In the original packaging, when applicable

  • Accompanied by proof of purchase

Note: Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photos or video showing the product and packaging

We will review the information and, when appropriate, offer a replacement, refund, or other suitable resolution.

Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Non-Refundable Items

Some products may not be eligible for return or refund, including:

  • Products that have been used or damaged after delivery

  • Products returned without prior authorization from our support team

  • Products that are not in their original condition or packaging

Contact Us

If you have any questions or need assistance with a return, please contact us at rmdmamunur@buysqure.com.